100% Satisfaction

Frequently Asked Questions

What do you mean by 100% Satisfaction Guaranteed?

We are 100% committed to making you happy. Our goal is to make a product that truly reflects who you are and that you truly love! If you’re not satisfied with your purchase, we offer 10-day unconditional returns and exchanges/refunds on all orders! If you’re out of the 10-day warranty, don’t worry! Our 12-month warranty gives us a one-time replacement for any defects within the time frame mentioned above.

How does the product warranty work?

We offer all members a 6-month warranty on SHINYCASES branded products purchased from our website/app, excluding screen protectors, camera lens protectors, skateboards and apparel. Within 12 months from the original purchase date, if you find your item is faulty, just contact us with a description outlining the problem and a photo/video clearly showing the defect, and a one-time replacement of the same product can be covered under warranty During the period, we are fully responsible for the expenses. If any defects are found, you can replace the same product one time free of charge. If your product is discontinued or out of stock, it may be replaced with a similar option. Except for SHINYCASES branded products, our warranty does not cover any devices (such as mobile phones, tablets, etc.). SHINYCASES reserves the right of final decision.

Does your warranty cover all defects?

We cover most of the defects happened to our products. However, it does not cover deterioration/ any defects resulting from normal aging, scratches due to natural wear-and-tear of the product. SHINYCASES reserves the right to validate any requested warranty claims or modify warranty policies in our sole discretion.
 
If my order is a gift from my friend, can I still claim the warranty?
 
The warranty can only be claimed by the account user of the order placed. So only your friend can claim the warranty.
 
Can I request a different product for my replacement under the warranty?
 
We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.